1. Acceptance of terms
These Terms of Service govern use of Lumicura (the "Service"), a product of Lumiqosophy, LLC ("Lumiqosophy", "we", "us", "our"). They apply to two kinds of users:
- The Customer — the parent organization, school, district, or diocese that subscribes to the Service, signs an order form, or creates the account. If you accept on behalf of an organization, you confirm you have authority to bind it.
- Authorized Users — the individuals the Customer invites to use the Service, including parents, guardians, staff, faculty, committee and board members, and volunteers.
By creating an account or using the Service, the Customer and each Authorized User agree to these terms; "you" means whichever of them is using the Service. If you do not agree, do not use the Service. These terms, together with any order form, our Privacy policy, and our Data processing addendum, form the entire agreement between the Customer and Lumiqosophy. The Customer's own configuration and policies also govern what its Authorized Users may do.
2. Eligibility & age
The Service is intended for the adults a Customer authorizes — staff, parents, guardians, and volunteers. To create an account you must be at least 18 years old (or the age of majority where you live) and able to enter a binding contract.
Lumicura is not directed to children, and we do not knowingly let children create their own accounts. A child appears in the Service only minimally — typically a first name and grade that tie a family to the roster — and only where an adult has provided or authorized that information. In most cases the child's own parent or guardian enters that information as an Authorized User and thereby provides the consent the Children's Online Privacy Protection Act (COPPA) contemplates; where a school district deploys the Service and supplies roster data directly, the school provides that consent as the parent's agent. Either way, we use a child's information only for the Customer's authorized purpose, as described in our Privacy policy.
3. The service
Lumicura is software-as-a-service (SaaS) that helps parent organizations and schools coordinate their parent community — announcements, volunteer scheduling, commitment-point tracking, family directories, and related tooling. It replaces the patchwork of email blasts, group chats, and shared spreadsheets with one place. Subject to these terms, Lumiqosophy grants the Customer and its Authorized Users a non-exclusive, non-transferable right to access and use the Service during the subscription term.
Lumicura is a coordination tool, not a system of record for student data. We do not hold student academic grades, attendance, or health records — those stay in your school's student information system. Messages sent through the Service may be screened by automated content moderation to keep the community safe. We may improve, add, or retire features over time; we will not materially reduce a core capability you rely on without reasonable notice.
4. Accounts & roles
Access to the Service is role-based. The Service provides a set of roles that determine what each person can see and do — from a parent who sees only their own family's information, up to an administrator who runs the whole organization. The Customer decides which roles apply to its organization, assigns them to its Authorized Users, and — on higher-tier plans — can tailor them further, so that each person has only the access their responsibilities require.
The Customer is responsible for assigning roles appropriately, for provisioning and de-provisioning accounts, and for the actions taken under accounts it creates or manages. Each Authorized User is responsible for keeping their own credentials secure and for their own use of the Service. Registration is roster-verified: only people the Customer's roster recognizes can create an account.
5. Customer responsibilities
You agree to:
- Provide accurate, current information when setting up and operating your organization.
- Use the Service lawfully and only for the legitimate operation of your parent organization or school.
- Keep your accounts secure — use strong credentials, enable two-factor authentication where required, and promptly revoke access for people who leave your organization.
- Obtain any consents your organization needs to enter family contact information into the Service.
You are responsible for activity that occurs under your accounts. Tell us promptly at security@lumicura.org if you suspect unauthorized access.
6. Acceptable use
You agree not to:
- Abuse, harass, or harm other users, or use the Service to distribute spam or unsolicited messages.
- Upload or share illegal content, or content that infringes others' rights.
- Attempt to breach, probe, or circumvent the security of the Service or access another customer's data.
- Reverse-engineer, scrape, overload, or interfere with the Service or the infrastructure it runs on.
- Resell or sublicense the Service without our written permission.
Good-faith security research is welcome under the safe-harbor terms on our Security & trust page. We may suspend access that puts the Service or other customers at risk, and will restore it as soon as the risk is resolved.
7. Fees, billing & renewal
New organizations start with a 30-day free trial — no card required to begin. After the trial, paid plans are billed according to the plan or order form you select. Free trials and any beta or early-access features are provided "as is," without any service-level commitment, and may be changed or discontinued at any time.
Payments are processed by Stripe; we never store full card numbers ourselves. Where your organization runs buyouts or fundraisers through the Service, those transactions are also handled through Stripe, and Stripe's processing fees apply.
Fees are billed in advance and are non-refundable except as required by law or as stated in these terms (see Availability & SLA for service credits). If a payment fails, we will notify you and may suspend paid features until it is resolved.
Unless your order form says otherwise, subscriptions renew automatically for successive terms equal to the prior term. Either party can prevent renewal by giving notice before the current term ends, and we send a reminder before an annual term renews. We may adjust renewal pricing with at least 30 days' notice before the new term begins.
8. Notifications & messaging
The Service sends operational messages — announcements, reminders, and alerts — by email, in-app notification, and, where enabled, SMS text message. By providing a mobile number or enabling text notifications, you consent to receive automated, service-related texts from Lumicura and your organization at that number. These are transactional messages tied to your organization's activity, not marketing.
Message frequency varies with your organization's activity, and message and data rates may apply. You can opt out of texts at any time by replying STOP (or HELP for help) or by changing your notification preferences in the app; opting out of texts still leaves you email and in-app notifications. Carriers are not liable for delayed or undelivered messages.
9. Data ownership
Your data is yours. The Customer — the parent organization or school — is the controller of the data it puts into the Service and owns that data. For that customer data, Lumiqosophy is the processor (a "service provider" under US state privacy law): we process it only on your documented instructions to provide and support the Service. For a narrow set of operational data — account and login records, billing information, security and audit logs, and aggregated product-usage and website analytics — we act as a controller in our own right, solely to run, secure, and improve the Service, as described in our Privacy policy.
We do not sell customer data, share it for advertising, or use it to train machine-learning or AI models. The full terms governing how we process your data — including sub-processors, breach notification, and cross-border transfers — are set out in our Data processing addendum.
The Service itself — the software, design, and documentation — belongs to Lumiqosophy, LLC and its licensors. These terms grant you a right to use it, not any ownership of it: you own your data, we own the tools.
10. Availability & SLA
We target 99.9% monthly uptime for the Service. For any calendar month that falls below this target, eligible Customers may request service credits as described in the order form or applicable SLA.
Scheduled maintenance, factors outside our reasonable control, and your own configuration or connectivity are excluded from the calculation. Current and historical uptime is published, login-free, at our status page.
11. Termination
Either party may terminate the agreement with 30 days' written notice. We may suspend or terminate sooner if you materially breach these terms (including the acceptable-use rules) and do not cure the breach within a reasonable period after notice.
On termination, your data does not disappear overnight. Consistent with the continuity commitments in our Data processing addendum and on our Security & trust page, you keep 90 days of read-only access to retrieve your information, and you may take a full export in machine-readable formats (JSON, CSV, iCal). After that period we delete customer data on the schedule described in the DPA.
12. Warranties & disclaimers
We provide the Service with reasonable skill and care and will use commercially reasonable efforts to keep it secure and available as described here and in the DPA.
Except as expressly stated, the Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or entirely error-free.
13. Limitation of liability
To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the agreement.
Each party's total aggregate liability arising out of or related to the agreement will not exceed the fees paid or payable by you to Lumiqosophy in the twelve months preceding the event giving rise to the claim. For a claim arising from a data-security breach caused by our failure to meet our security or confidentiality obligations, that cap is raised to two times those fees, and the costs of legally required breach notification are not treated as excluded indirect damages.
These limits do not apply to a party's indemnification obligations, to amounts owed under an order form, or to a party's liability for fraud, willful misconduct, or other liability that cannot be limited under applicable law.
14. Indemnification
By Lumiqosophy. We will defend the Customer against a third-party claim alleging that the Service, as provided by us and used in accordance with these terms, infringes that third party's intellectual-property rights, and we will pay the damages finally awarded against the Customer, or the settlement we agree to, for that claim. If the Service becomes, or we believe it may become, the subject of such a claim, we may at our option procure the right for the Customer to keep using it, modify or replace it to make it non-infringing, or, if neither is commercially reasonable, terminate the affected Service and refund any prepaid, unused fees. This is our entire liability for intellectual-property infringement. We have no obligation for a claim arising from (a) the Customer's content or data, (b) modifications not made by us, (c) combination of the Service with products or services we did not provide, or (d) use of the Service in breach of these terms.
By the Customer. The Customer will defend Lumiqosophy against a third-party claim arising from (a) content or data the Customer or its Authorized Users put into the Service, (b) use of the Service in violation of these terms, applicable law, or a third party's rights, or (c) the Customer's failure to obtain a consent it is responsible for — and will pay the damages finally awarded, or the settlement it agrees to, for that claim.
Each indemnity is conditioned on the indemnified party promptly notifying the other of the claim, cooperating reasonably, and letting the indemnifying party control the defense — provided no settlement imposes a non-monetary obligation on the indemnified party without its consent.
15. Changes to these terms
If we make a material change to these terms, we will announce it to your super-admins 30 days in advance so you have time to review it.
To be explicit about what we will not do: there is no clause that lets us change these terms silently or unilaterally without notifying you, and there is no clause granting us rights to train AI on your data. That matches the stance stated across this site, and we intend to keep it that way.
16. Governing law & disputes
Lumicura is operated by Lumiqosophy, LLC, a Florida limited liability company. These terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws principles. Nothing in this choice of law limits any right or obligation that applies under a Customer's own state student-privacy or public-records laws, which apply by their terms regardless of the law chosen here; an institutional Customer's negotiated order form may also specify a different governing law and venue.
Before starting arbitration or filing in court, the parties agree to try to resolve the dispute informally: send a written description to hello@lumicura.org and give us 30 days to work it out. Most disputes can be resolved this way. If informal resolution fails, disputes are handled under Dispute resolution & arbitration below.
17. Dispute resolution & arbitration
Please read this section carefully — for individual users, unless you opt out, it requires disputes to be resolved by arbitration on an individual basis, instead of in court or through a class action. This section is governed by the Federal Arbitration Act.
Who this applies to. This arbitration agreement applies to disputes between Lumiqosophy and an individual Authorized User acting in a personal capacity. For an institutional Customer — a school, district, diocese, or organization — dispute resolution, governing law, and venue are as stated in the signed order form or master agreement; where none addresses the point, the courts described below apply, and nothing here requires a public entity to arbitrate where it cannot lawfully agree to do so.
Binding arbitration. Except for the claims described below, any covered dispute not resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, before a single arbitrator. The arbitration is seated in Florida, though an individual may ask to appear by phone or video or in the county where they live. AAA's fee schedule governs who pays filing and arbitrator fees; for consumer claims, we pay the fees AAA's rules require us to pay. Judgment on the award may be entered in any court with jurisdiction. Questions about the scope or enforceability of this section are for a court, not the arbitrator, to decide.
Class-action waiver. Covered disputes will be resolved only on an individual basis. Neither party may bring a class, collective, consolidated, or representative action, and the arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. If many similar demands are filed, the parties will cooperate with AAA to batch or coordinate them to control costs. If this waiver is held unenforceable as to a particular claim, that claim — and only that claim — proceeds in the courts identified below rather than in arbitration.
30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these terms by emailing hello@lumicura.org with your name, organization, and account. Opting out affects only this section; the rest of these terms still apply. If you opt out — or for any dispute this section does not cover — the parties submit to the exclusive jurisdiction of the state and federal courts located in Florida.
Exceptions. This section does not apply to (a) an individual claim in small-claims court, (b) a claim for injunctive or other equitable relief to stop infringement or misuse of intellectual property or confidential information, or (c) a claim for sexual assault or sexual harassment, which — consistent with the federal Ending Forced Arbitration Act — may be brought in court. These claims may be brought in the state or federal courts located in Florida. Nothing here waives any right that cannot be waived under applicable law.
18. Confidentiality
Each party may receive the other's confidential information — for us, that includes the Customer's non-public data and configuration; for you, that includes our pricing, security details, and the non-public parts of the Service. Each party will use the other's confidential information only to perform under these terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound by comparable obligations. These duties do not cover information that is public through no fault of the receiver, was already known, is independently developed, or is rightfully received from a third party; and either party may disclose confidential information if legally compelled, giving reasonable notice where permitted. Personal data is governed by the Privacy policy and DPA rather than this section.
19. General terms
Order of precedence. If these terms conflict with another document, the following order controls, from highest: (1) a signed order form or master agreement; (2) the Data processing addendum, for matters of data processing and security; (3) these terms; and (4) the Privacy policy.
Assignment. The Customer may not assign these terms without our prior written consent, except to a successor of its organization. Lumiqosophy may assign these terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. Subject to that, these terms bind and benefit each party's permitted successors and assigns.
Force majeure. Neither party is liable for a failure or delay caused by events beyond its reasonable control — natural disasters, failures of upstream infrastructure, denial-of-service or other cyberattacks, labor disputes, or government action. Payment obligations are not excused.
Feedback. If you send us suggestions about the Service, we may use them to improve it without restriction or obligation to you. Feedback is not customer data, and this does not change our commitment never to sell customer data or use it to train AI models.
Publicity. Neither party will use the other's name, logo, or trademarks in publicity, customer lists, or marketing without prior written consent, which the Customer may grant or decline; either party may state the fact of the relationship where required by law.
Electronic communications. You agree to transact and receive notices electronically — through the Service, by email, or on this site — and that your electronic acceptance and actions have the same legal effect as a handwritten signature. You may withdraw consent for non-essential electronic communications, but doing so may prevent use of the Service.
Notices. We give notice through the Service, by email to your administrators, or on this site; you give legal notice by email to hello@lumicura.org with a copy by mail to Lumiqosophy, LLC at the address in the Contact section below.
Severability & waiver. If a provision is held unenforceable, the rest remain in effect and that provision is narrowed to the minimum necessary. A party's failure to enforce a provision is not a waiver of it.
Survival. Provisions that by their nature should survive termination do — including data ownership, confidentiality, accrued fees, warranty disclaimers, limitation of liability, indemnification, governing law, dispute resolution, and these general terms.
20. Contact
Questions about these terms? Email hello@lumicura.org. For security matters, use security@lumicura.org; for privacy and data requests, privacy@lumicura.org.
Legal notices by mail: Lumiqosophy, LLC, 5005 W Laurel St, Ste 100 #3288, Tampa, FL 33607.
Related documents: Privacy policy · Data processing addendum · Security & trust · Trust center.
